Longfield Medical Centre

Access the online appointment system

Change to On The Day appointments from 6th January 2020

Due to increased demands for on the day appointments, the GPs  have designed an improved system by which to manage this demand.

From 6.1.2020 you are asked to no longer queue at the desk to book an appointment. On the day appointments will only be bookable online or by telephone which will be triaged by a Doctor.  If you need an on the day appointment please telephone reception and expect to be called back by a Doctor during that day.

We thank you for your patience and understanding.

How Do I Make An Appointment?

You can make an appointment with the Doctor or Nurse by phoning the surgery between the hours of 8.00am and 6.00pm.

Appointments can also be made through Systmonline / NHS App / Patchs. Please click any of the links which is most relevant to you.

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the Doctor of your choice.  Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a Doctor if one is available. If you no longer need your appointment please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.

Enhanced access is a term for additional appointments that are available within primary care to access GP’s, Nurse practitioners, Practice Nurses and Healthcare Assistants. These appointments are offered from an enhanced access hub giving patients access to core general medical services. Appointments are pre-bookable only and there is no walk in facility.

Patients can book an appointment by contacting the surgery in the normal way. If the surgery is closed, patients can call 111 who will assess their health needs and book an enhanced access appointment if this is appropriate.

The hub is open Tuesday to Friday evening 18.30 – 20.00 Telephone appointments.
Saturday 9.00 – 17.00, (closed every 5th Saturday) GP & Nurse Face to face and telephone appointments.
If you need immediate treatment for a condition you feel needs urgent attention, telephone the Medical Centre before 09:30. Requests for urgent on the day appointments are not accepted in the afternoons.
If so, please call or ask at Reception and we will be happy to help. This also includes sign language.
Wheelchair access can be made through the front door and the toilets are suitable for disabled patients. Designated parking is available.
The practice has limited parking designated for patients’ use whilst attending the surgery, abuse of this facility causes congestion which could delay emergency services. Parking in the access road to the practice is limited to designated spaces.

The car park is overseen by Car Park Management Services. Permits are required to park in the car park on every visit and can be obtained when attending the surgery/pharmacy by entering you registration number on the tablet in the reception areas. Without a permit a parking fine will be issued.

Longfield Medical Centre are UNABLE to help with appeals for parking fines.

Additional parking facilities can be found at the public car park off Maldon High Street.

Home Visits

Home visits are at the discretion of the doctor. Please phone before 10.00am but do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.. Lack of transport does not neccesitate a home visit nor should visits be expected for the elderly who do leave their home to  shop, attend social events or hairdressers etc.

When the condition of the patient does require a home visit, please try to give details of the patient’s name, address, age and telephone number and reason for the visit. This information enables doctors to plan their calls and allows the most urgent cases to be visited soonest.

We realise that most people make considerable effort to get to the surgery for which we are very grateful.

Are you entitled to a home visit? Please see our Home Visiting Policy.